Returns

Please ensure all reported faults, damages, return in error or stock cleanse goods are accompanied by the relevant information:

  1. Product code
  2. Quantity
  3. Date of Purchase
  4. Purchase order number
  5. Reason for return
  6. Invoice number

Failure to give us the information above may cause delay in processing your request and we reserve the right to credit the items at the last invoiced value.

Once the debit note has been received, customer service will make arrangements for any collections required and subsequent replacements and/or credits.

Following the inspection of faulty goods returned, if it is deemed the fault is not due to a manufacturing issue, a credit may be rejected. If you wish to challenge this decision, we request supportive evidence to be supplied to us.

Faulty

If the product in question failed to function correctly within the terms of the manufacturing warranty:

a. Report the fault to Kosnic:
Telephone: 01635 523 713
Email: returns@kosnic.com

b. You may be advised to submit a Debit Note with relevant reference numbers to:
Email: returns@kosnic.com
Fax: 0845 838 6852

c. Once confirmed the product is faulty:
A replacement will be sent to you at our expense, OR:
A full refund – when the product is returned to Kosnic, ideally with the original box and Packaging

d. If a product having been examined is not confirmed as faulty:
The goods will be returned to you at your delivery expense plus a 25% handling charge

Damaged

If the item/s were damaged en-route or prior to the customer taking delivery:

a. Report the damage to Kosnic within 3 days of receipt of goods to:
Telephone: 01635 523 713
Email: returns@kosnic.com

b. You may be advised to submit a Debit Note with relevant reference numbers to:
Email: returns@kosnic.com
Fax: 0845 838 6852

Shortages/Delivery Errors

Any shortages or delivery errors must be reported within 3 days of receipt to the Customer Service Team:

Telephone: 01635 523 713
Email: returns@kosnic.com

Customer Error – Returns

If an order has been submitted incorrectly to Kosnic and the goods need to be returned:

a. Report the error to Kosnic within 3 days of receipt of goods to:
Telephone: 01635 523 713
Email: returns@kosnic.com

b. You may be advised to submit a Debit Note with relevant reference numbers to:
Email: returns@kosnic.com
Fax: 0845 838 6852

Please be aware the cost of returning the goods will be incurred by yourself and the return may be subject to a 15% handling charge.

Stock Cleanse

If you wish to return stock as part of a stock cleanse, this must be arranged through our customer services department prior to anything being returned. All requests will be reviewed and authorised by Customer Services only.

Telephone: 01635 523 713
Email: returns@kosnic.com

Stock cleanse will only be considered if they meet the following criteria:

a. All goods are of current design and are in a re-saleable condition
b. LED products less than 6 months old
c. Stock cleanse value does not exceed 2.5% of annual turnover
d. Must be accompanied with a compensating order (to be agreed with customer services)
e. Only one stock cleanse per customer in a calendar year.

All Stock cleanses will be subject to a Handling Charge between 15% – 25% or a compensating order:

f. 15% & three times the value in a compensating order
g. 25% & twice the value of the returns in a compensating

The cost of returning the goods if a stock cleanse has been agreed will be incurred by yourself

Product Price depreciation

a. Kosnic will only consider price variation if the goods were purchased less than 3 months prior.

b. Any returned items will be credited at the current invoice cost less any handing charges.